Deposit policy
The entire stay will be charged to your credit card at the time of booking.
Cancellation policy
Cancellations more than 48 hours before arrival - No charges
Cancellations 48 hours or less - 100% of the stay
No-Shows and early departures will be charged for the total stay
Please note that some rates and/or special dates are marked as non-refundable and non-cancellable.
It is important to read the Cancellation Policies when making the reservation.
A Service Fee of 50 pesos per room per night applies to all reservations and must be paid upon arrival.
PETS WILL NOT BE ADMITTED
SERVICE animals
Guests must notify the hotel that they are traveling with a service dog at least 48 hours prior to arrival.
The guest must send proof of his current doctor that accredits the animal as a service pet.
No more than 2 service dogs will be accepted at the hotel at a time, this rule will apply to the reservation that arrives immediately after the first.
The dog owner must present the Vaccination Card upon arrival, which must be current and the date of its last deworming that is not more than 6 months old.
There will be no cost of admission for the service dog.
It is mandatory to leave a Security Deposit of $1000 pesos in cash for each dog, which will be returned at the time of Check-Out as long as the housekeeper has not reported any damage or dirt inside or outside the room that are attributable to the pet
There will be a charge of $300 pesos per wash for each quilt or blanket that the employee reports with the pet's smell or hair, and $1000 pesos if there are traces of urine or excrement inside the room.
The guest will be responsible for covering 100% of the costs involved in the repair or replacement of the hotel property that has been damaged by the dog.
There should be no barking or howling, regardless of whether there are guests in your room, especially during the course of the night.
As the owner of the dog, the guest will be 100% responsible for any incident that may occur.
The company disclaims any responsibility in the event that the pet gets sick, escapes or suffers an accident while you are inside the hotel, it is the responsibility of the guest to carefully read each of the points marked in these regulations.